Effective Date: September 2025
Entity Responsible: TAPSi, Unipessoal LDA (Portugal)
1. Introduction
TAPSi Portugal (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our mobile applications (Passenger App and Driver App), websites, and related services.
By using TAPSi’s services, you agree to the practices described in this Privacy Policy.
2. Data We Collect
We may collect the following categories of information:
- Personal Identification: Name, email address, phone number, date of birth, profile picture.
- Location Data: Real-time GPS location for trip requests, navigation, and safety features.
- Payment Information: Credit/debit card details, IBAN, digital wallet data (processed securely via licensed payment gateways).
- Driver Documents: Driving license, TVDE license, insurance documents, and vehicle registration.
- Device Information: IP address, device model, operating system, app version, and cookies.
- Usage Data: Ride history, communication with drivers/passengers, ratings, and feedback.
3. How We Use Your Data
We use your data to:
- Provide and improve transportation services.
- Match passengers with nearby drivers.
- Process secure payments and invoices.
- Ensure compliance with Portuguese TVDE regulations.
- Enhance safety through ride tracking and fraud prevention.
- Offer customer support and resolve disputes.
- Provide promotions, discounts, and service updates.
4. Sharing of Data
We do not sell your personal data. Data may be shared only with:
- Licensed payment processors (e.g., SIBS, MB Way).
- Regulatory authorities (IMT Portugal, law enforcement, if legally required).
- Third-party service providers (hosting, cloud storage, analytics, SMS/email providers).
- Business partners strictly necessary for service operation.
5. Data Retention
- Passenger and driver ride data: retained for a minimum of 5 years (in compliance with Portuguese TVDE regulations).
- Payment records: retained according to fiscal and tax laws.
- You may request deletion of your account and data at any time, except when retention is required by law.
6. User Rights (GDPR Compliance)
As a data subject in the EU, you have the right to:
- Access your personal data.
- Correct inaccurate information.
- Request deletion (“right to be forgotten”).
- Restrict or object to data processing.
- Portability of your data.
- File a complaint with the Comissão Nacional de Proteção de Dados (CNPD), Portugal.
Requests can be made by contacting: privacy@tapsi.pt
7. Data Security
We implement advanced security measures:
- Encrypted storage of sensitive data.
- TLS/SSL encryption for all app communications.
- Restricted access to personal data by authorized staff only.
- Continuous monitoring for suspicious activity.
8. Cookies and Tracking
Our website and apps may use cookies and analytics tools (e.g., Google Analytics) to improve performance, personalize content, and analyze usage trends. Users can disable cookies in their browser/app settings.
9. Children’s Privacy
TAPSi’s services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.
10. Updates to Privacy Policy
We may update this Privacy Policy from time to time. The updated version will always be available at:
11. Contact Information
For any questions, concerns, or privacy-related requests, please contact us at:
Legal@tapsi.pt
