{"id":1678,"date":"2025-11-17T09:53:36","date_gmt":"2025-11-17T09:53:36","guid":{"rendered":"https:\/\/tapsi.pt\/?page_id=1678"},"modified":"2025-11-17T11:17:56","modified_gmt":"2025-11-17T11:17:56","slug":"termos-e-condicoes-passageiros","status":"publish","type":"page","link":"https:\/\/tapsi.pt\/en\/termos-e-condicoes-passageiros\/","title":{"rendered":"Terms and Conditions \u2013 Passengers"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1678\" class=\"elementor elementor-1678\">\n\t\t\t\t<div class=\"elementor-element elementor-element-476657c twbb_section e-flex e-con-boxed e-con e-parent\" data-id=\"476657c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7a2841 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget-tablet__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"f7a2841\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f8dce6 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget-tablet__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4f8dce6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">TAPSi passengers<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e5b40cd twbb_section e-flex e-con-boxed e-con e-parent\" data-id=\"e5b40cd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d97ccc elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget-tablet__width-initial elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"8d97ccc\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><div class=\"page\" title=\"Page 1\"><div class=\"layoutArea\"><div class=\"column\"><style>\n    h5 {<br \/>        margin: 60px 0 25px 0; \/* espa\u00e7o grande entre blocos *\/<br \/>    }<br \/>    ul {<br \/>        margin-bottom: 40px;<br \/>    }<br \/><\/style><h5>1. General Provisions<\/h5><ul><li>These Terms and Conditions (\u201cTerms\u201d) govern the Passenger&#039;s use of the TAPSi application, including digital services, functionalities, payments, and communications.<\/li><li>By using the application, the Passenger acknowledges that they have read, understood, and fully accept these Terms.<\/li><li>TAPSi reserves the right to change these Terms at any time. Changes take effect immediately upon publication on the App or website.<\/li><li>TAPSi is a Portuguese electronic platform regulated by Law No. 45\/2018 and does not provide transportation services. Transportation services are exclusively performed by licensed TVDE operators and drivers certified by IMT.<\/li><\/ul><h5>2. Definitions<\/h5><ul><li>Passenger \/ User \u2013 person requesting a service through TAPSi.<\/li><li>TAPSi Platform \u2013 an application and website that mediates transportation requests.<\/li><li>TAPSi Digital Services \u2013 technology, geolocation, algorithms, payments, and communication.<\/li><li>TVDE Operator \u2013 a company licensed by IMT that provides Transportation Services.<\/li><li>TVDE driver \u2013 certified professional responsible for driving.<\/li><li>In-App Payment \u2013 an electronic payment method authorized by the Passenger.<\/li><li>Fare \/ Trip Price \u2013 amount owed by the Passenger to the TVDE Operator for the transportation.<\/li><\/ul><h5>3. Platform Usage<\/h5><ul><li>The passenger must be at least 18 years old.<\/li><li>TAPSi may suspend or terminate accounts in cases of fraud, misuse, inappropriate behavior, violation of these Terms, creation of multiple accounts, false identities, or system manipulation.<\/li><li>It is prohibited to: violate Portuguese law, use the App for illegal purposes, manipulate geolocation or route, create conflicts with Drivers, damage vehicles.<\/li><\/ul><h5>4. TAPSi Registration and Account<\/h5><ul><li>To use the application, the Passenger must provide their full name, a valid mobile phone number, a valid payment method, and explicit acceptance of the GDPR Privacy Policy.<\/li><li>TAPSi may request additional verification and reserves the right to limit functionalities until data validation.<\/li><\/ul><h5>5. Nature of the Service<\/h5><ul><li>TAPSi is not a transport operator, does not employ drivers, and does not own the vehicles.<\/li><li>TAPSi provides technology, communication, geolocation, payment processing, digital security features, and user support.<\/li><li>All responsibility for transportation, trip safety, legal compliance with TVDE regulations, and the driver&#039;s conduct rests with the TVDE Operator.<\/li><li>TAPSi does not guarantee permanent availability, and technical interruptions, network failures, GPS, server or map issues may occur.<\/li><\/ul><h5>6. Prices and Tariff Structure<\/h5><ul><li>The passenger will be informed of the estimated price before the trip.<\/li><li>The final price includes distance, time, traffic, dynamic pricing, category, operating costs, technology costs, processing costs, and the TVDE Operator&#039;s policy.<\/li><li>All technological, operational, and banking processing costs are included in the final price presented to the passenger.<\/li><li>The price may change when the Passenger changes the destination, route, travel time, or when there are additional tolls.<\/li><li>TAPSi may correct values in case of error, fraud, or abuse.<\/li><\/ul><h5>7. Payments<\/h5><ul><li>Payment exclusively via In-App Payment.<\/li><li>The passenger authorizes card tokenization, automatic charges, and repeated attempts in case of failure.<\/li><li>If payment is not made, the account may be suspended, sent for collection, or access may be blocked again.<\/li><li>TAPSi is not responsible for bank failures, card limits, MBWay, chargebacks, or delays.<\/li><\/ul><h5>8. Cancellations and No-Shows<\/h5><ul><li>Cancellation is free within the indicated timeframe; after that, a fee may apply. No-shows will result in a fee equivalent to the minimum fare.<\/li><li>TAPSi can correct values in case of fraud.<\/li><\/ul><h5>9. Passenger Conduct<\/h5><ul><li>Respect, hygiene, no smoking, no drug use, no transporting prohibited materials, no damaging the vehicle, and obeying the law.<\/li><\/ul><h5>10. Lost Items<\/h5><ul><li>TAPSi is not responsible for any items left in the vehicle. Contact can be facilitated but is not guaranteed.<\/li><\/ul><h5>11. Evaluations<\/h5><ul><li>Abusive reviews may result in suspension.<\/li><\/ul><h5>12. Responsibility<\/h5><ul><li>TAPSi is not responsible for delays, traffic, GPS, network, technical failures, driver or passenger conduct, accidents, damage, lost items, or app unavailability.<\/li><li>Maximum liability limited to the total cost of the trip.<\/li><li>TAPSi is not liable for indirect losses, lost profits, moral or commercial damages.<\/li><\/ul><h5>13. Data Protection (GDPR)<\/h5><ul><li>Data processed in accordance with GDPR. Passengers may request access, rectification, or deletion. Essential data may be retained as required by law.<\/li><\/ul><h5>14. Intellectual Property<\/h5><ul><li>All content on TAPSi is the exclusive property of TAPSi.<\/li><\/ul><h5>15. Account Closure<\/h5><ul><li>Account termination may occur due to fraud, abuse, dangerous behavior, non-payment, violation of Terms, unjustified chargeback, or manipulation.<\/li><\/ul><h5>16. Law and Jurisdiction<\/h5><ul><li>Portuguese law and courts of the Coimbra district.<\/li><\/ul><h5>17. Contact<\/h5><ul><li>TAPSi \u2013 UNIPESSOAL LDA | Email: <a href=\"mailto:apoio@tapsi.pt\"><strong data-start=\"1621\" data-end=\"1642\">apoio@tapsi.pt<\/strong><\/a><\/li><\/ul><p>(Official Version \u2013 Portugal | Updated: November 2025)<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>TAPSi Passenger Terms and Conditions 1. General Provisions These Terms and Conditions (\u201cTerms\u201d) govern the Passenger&#039;s use of the TAPSi application, including digital services, functionalities, payments, and communications. By using the application, the Passenger acknowledges having read, understood, and fully accepted these Terms. TAPSi reserves the right to change the Terms at any time.<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"two_page_speed":[],"footnotes":""},"class_list":["post-1678","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/pages\/1678","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/comments?post=1678"}],"version-history":[{"count":0,"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/pages\/1678\/revisions"}],"wp:attachment":[{"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/media?parent=1678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}