{"id":126,"date":"2025-06-19T09:02:37","date_gmt":"2025-06-19T09:02:37","guid":{"rendered":"http:\/\/tapsi.pt\/privacy-policy\/"},"modified":"2026-01-26T16:32:59","modified_gmt":"2026-01-26T16:32:59","slug":"politica-privacidade","status":"publish","type":"page","link":"https:\/\/tapsi.pt\/en\/politica-privacidade\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"126\" class=\"elementor elementor-126\">\n\t\t\t\t<div class=\"elementor-element elementor-element-484vlt4v twbb_section e-flex e-con-boxed e-con e-parent\" data-id=\"484vlt4v\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-vzabx37b elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget-tablet__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"vzabx37b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-xfppagcb twbb_section e-flex e-con-boxed e-con e-parent\" data-id=\"xfppagcb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5pagl0d0 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget-tablet__width-initial elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5pagl0d0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"59\" data-end=\"261\"><strong data-start=\"59\" data-end=\"76\">1. Introduction<\/strong><br data-start=\"76\" data-end=\"79\" \/>This Privacy Policy describes how TAPSi collects, uses, and protects its users&#039; personal information. We are committed to protecting your privacy.<\/p><p data-start=\"263\" data-end=\"513\"><strong data-start=\"263\" data-end=\"296\">2. Information We Collect<\/strong><br data-start=\"296\" data-end=\"299\" \/>We collect information such as your name, contact details, location data (with your consent), and payment information. We also collect information about your interactions with our platform.<\/p><p data-start=\"515\" data-end=\"720\"><strong data-start=\"515\" data-end=\"557\">3. How We Use Your Information<\/strong><br data-start=\"557\" data-end=\"560\" \/>We use your information to provide and improve our services, personalize your experience, and communicate with you about important updates.<\/p><p data-start=\"722\" data-end=\"1001\"><strong data-start=\"722\" data-end=\"758\">4. Sharing Your Information<\/strong><br data-start=\"758\" data-end=\"761\" \/>We may share your information with trusted service providers who assist us in operating our platform. We will not share your information with third parties for marketing purposes without your explicit consent.<\/p><p data-start=\"1003\" data-end=\"1168\"><strong data-start=\"1003\" data-end=\"1019\">5. Security<\/strong><br data-start=\"1019\" data-end=\"1022\" \/>We have implemented appropriate security measures to protect your personal information from unauthorized access, use or disclosure.<\/p><p data-start=\"1170\" data-end=\"1320\"><strong data-start=\"1170\" data-end=\"1193\">6. Your Rights<\/strong><br data-start=\"1193\" data-end=\"1196\" \/>You have the right to access, correct, and delete your personal information. You can contact us to exercise these rights.<\/p><p data-start=\"1322\" data-end=\"1469\"><strong data-start=\"1322\" data-end=\"1353\">7. Children&#039;s Privacy<\/strong><br data-start=\"1353\" data-end=\"1356\" \/>Our services are not intended for children. We do not knowingly collect personal information from children.<\/p><p data-start=\"1471\" data-end=\"1645\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"1471\" data-end=\"1490\">8. Contact us<\/strong><br data-start=\"1490\" data-end=\"1493\" \/>For any questions or concerns regarding this Privacy Policy, please contact us via email <a href=\"mailto:support@tapsi.com\"><strong data-start=\"1621\" data-end=\"1642\">info@tapsi.pt<\/strong><\/a><\/p><p><strong>Rules regarding the Cancellation Fee<\/strong><\/p><p>In order to ensure the proper functioning of the TAPSi platform, the transparency of the service and the equitable treatment between drivers and passengers, the following operational rules apply regarding the cancellation fee, which always depend on the correct use of the application by the driver and the automatic verification of the data recorded by the system.<\/p><p><strong>\u00a0<\/strong><\/p><p><strong>Arrival at the collection point<\/strong><\/p><p>Upon arriving at the pick-up point indicated in the app, the driver must diligently press the \u201cStart Waiting\u201d button.<\/p><p>Enabling this feature automatically implies that:<\/p><ul><li>The passenger should be notified of the driver&#039;s arrival at the pick-up location;<\/li><li>The platform system will begin counting down the waiting time.<\/li><\/ul><p>Failure to activate standby mode may prevent the recognition of any waiting time or entitlement to a cancellation fee.<\/p><p><strong>Waiting time<\/strong><\/p><ul><li>The first 2 (two) minutes of waiting are free.<\/li><li>Once this period has ended, the additional waiting time will be calculated according to the platform&#039;s current rules, provided it has been properly recorded in the system.<\/li><\/ul><p>After the waiting period ends, the driver must press the corresponding button to proceed with the trip.<\/p><p><strong>Cancellation due to passenger absence<\/strong>If the passenger does not appear at the pick-up location after 5 (five) minutes, the driver may end the wait and proceed to cancel the trip.<\/p><p>The potential right to a cancellation fee is subject to the following cumulative conditions:<\/p><ul><li>Correctly activating standby mode;<\/li><li>Effective presence at the collection point;<\/li><li>Automatic validation of location, time, and route data recorded by the application.<\/li><\/ul><p><strong>Cancellation during transit to the passenger.<\/strong><\/p><p>If the passenger cancels the trip after 3 (three) minutes, while the driver is actively and consistently moving towards the pick-up point, the cancellation fee may be applied, provided that:<\/p><ul><li>The driver should follow the indicated route or a technically equivalent route;<\/li><li>There should be no unjustified deviations;<\/li><li>The estimated time of arrival should not be artificially prolonged.<\/li><\/ul><p>No cancellation fee will be charged if the system detects, in particular:<\/p><ul><li>unjustified distancing of the driver from the passenger;<\/li><li>Use of routes that are clearly contrary to those suggested by the application;<\/li><li>Behavior likely to intentionally delay arrival at the pick-up point.<\/li><\/ul><p><strong>Validation and responsibility<\/strong><\/p><ul><li>The allocation of the cancellation fee depends exclusively on the automatic validation of the data registered by the platform, and does not constitute an acquired right.<\/li><li>TAPSi acts as a technology platform, not interfering in the driver&#039;s operational decisions, nor guaranteeing the allocation of any value.<\/li><li>In case of technical inconsistency, registration error, communication failure, or improper use of the application, the fee may not be applied.<\/li><\/ul><p><strong>Final provisions<\/strong><\/p><p>These rules aim to guarantee a balanced and transparent service that complies with the legislation applicable to the TVDE sector, protecting both drivers and passengers.<\/p><p>TAPSi reserves the right to update these rules whenever necessary, with updated versions being made available in the application.<\/p><h3>TAPSi \u2013 Bonus and Incentive Policy<\/h3><h5>Anti-Fraud Rules<\/h5><p>\u00a0<\/p><h4>1. General Principle<\/h4><p>\u00a0<\/p><p>All bonuses, incentives, prizes, promotional campaigns or benefits awarded by TAPSi:<\/p><p>\u00a0<\/p><ul><li><p>They are entirely discretionary.<\/p><\/li><li><p>They do not constitute an acquired right, a guarantee of income, a contractual obligation, or a promise of payment.<\/p><\/li><li><p>Their sole objective is to encourage legitimate, transparent, and healthy use of the platform.<\/p><\/li><\/ul><p>\u00a0<\/p><p>TAPSi reserves the right to change, suspend or cancel any bonus or campaign at any time, with or without prior notice.<\/p><p>\u00a0<\/p><h4>2. General Eligibility Requirements<\/h4><p>A trip will only be considered valid for bonus purposes if it cumulatively meets all of the following conditions:<\/p><ul><li><p>The trip was requested by a real, autonomous, and independent passenger.<\/p><\/li><li><p>Origin and destination are real, consistent, and justifiable.<\/p><\/li><li><p>The route is consistent with the GPS data.<\/p><\/li><li><p>The duration, distance, and cost of the trip did not exhibit any anomalous patterns.<\/p><\/li><li><p>The payment is valid, legitimate, and correctly processed.<\/p><\/li><li><p>There is no indication of any prior coordination between the driver and the passenger.<\/p><\/li><\/ul><p>\u00a0<\/p><h4>3. Fraudulent Activities<\/h4><p>\u00a0<\/p><p>The situations described below are considered serious fraud and a direct violation of this policy:<\/p><h5>\u00a03.1 Creation or Use of Fake Passenger Accounts<\/h5><ul><li><p>Drivers creating their own passenger accounts.<\/p><\/li><li><p>Use of accounts created by family members, friends, or associated third parties.<\/p><\/li><li><p>Use of shared phone numbers, emails, devices, or payment methods.<\/p><\/li><li><p>Recurring trip logs from the same IP address, device, or location.<\/p><\/li><\/ul><h4>\u00a03.2 Repeated or Artificially Coordinated Trips<\/h4><ul><li><p>Multiple consecutive trips with the same passenger<\/p><\/li><li><p>Repeated trips with identical origin and destination.<\/p><\/li><li><p>Unjustified round trips in short periods of time<\/p><\/li><li><p>Travel patterns incompatible with normal use of the platform.<\/p><\/li><\/ul><h5>\u00a03.3 Self-Ride<\/h5><ul><li><p>Driver acting simultaneously as a passenger.<\/p><\/li><li><p>Using multiple accounts to generate artificial trips<\/p><\/li><li><p>Any attempt to simulate non-existent demand<\/p><\/li><\/ul><h5>\u00a03.4 Technical or System Manipulation<\/h5><ul><li><p>Use of GPS spoofing tools<\/p><\/li><li><p>Use of emulators, unauthorized software, or manipulation of the application.<\/p><\/li><li><p>Any attempt to circumvent TAPSi&#039;s control mechanisms<\/p><\/li><\/ul><h5>4. TAPSi&#039;s Analysis and Verification Powers<\/h5><p>TAPSi may, at any time, resort to:<\/p><p>\u00a0<\/p><ul><li><p>Algorithmic analysis of behavioral patterns<\/p><\/li><li><p>Verification of GPS data, IP address, Device ID, and trip history.<\/p><\/li><li><p>Automatic or manual audits<\/p><\/li><li><p>Internal reports or substantiated complaints<\/p><\/li><\/ul><p>\u00a0<\/p><p>The final decision regarding the existence of fraud rests exclusively with TAPSi and is not subject to negotiation, detailed justification, or appeal.<\/p><h5>5. Consequences in Case of Fraud<\/h5><p>Whenever fraudulent activity is detected, TAPSi may apply, without prior notice, one or more of the following measures:<\/p><p>\u00a0<\/p><ul><li><p>Total or partial cancellation of bonuses or prizes.<\/p><\/li><li><p>Excluding trips from campaign calculations<\/p><\/li><li><p>Temporary or permanent suspension of access to bonuses.<\/p><\/li><li><p>Suspension or deactivation of the driver&#039;s account.<\/p><\/li><li><p>Termination of the contractual relationship under the applicable terms.<\/p><\/li><\/ul><h5>6. No Payment Required<\/h5><p>Even if the minimum number of trips or objectives appear to have been achieved:<\/p><p>\u00a0<\/p><ul><li><p>TAPSi is not obligated to pay any bonus.<\/p><\/li><li><p>Payment is only made after final verification of the legitimacy of the trips.<\/p><\/li><li><p>The decision to pay or not pay a bonus rests exclusively with TAPSi.<\/p><\/li><\/ul><h5>7. Acceptance of the Policy<\/h5><p>Participation in any bonus campaign, as well as continued use of the TAPSi platform, implies:<\/p><p>\u00a0<\/p><ul><li><p>Reading<\/p><\/li><li><p>Understanding<\/p><\/li><li><p>Full acceptance of this Bonus and Incentives Policy.<\/p><\/li><\/ul><h5>Final Safeguard Clause<\/h5><blockquote>TAPSi reserves the right to cancel, suspend, refuse or revoke any bonus, even after the end of the campaign, whenever suspicious, artificial or fraudulent activities are detected.<\/blockquote><blockquote><div><div><h4>8. Minimum passenger account seniority<\/h4><p>\u00a0<\/p><blockquote>For the purposes of eligibility for trips in bonus, incentive or prize campaigns promoted by TAPSi, only trips taken by passengers whose accounts have been created at least 10 (ten) consecutive days before the start date of the campaign will be considered valid.<\/blockquote><blockquote>Trips taken using passenger accounts created during the campaign period or in the 10 days immediately preceding its start may be excluded, in whole or in part, from the bonus calculation, regardless of whether the trip was accepted or successfully completed in the application.<\/blockquote><blockquote>This measure aims to guarantee the integrity of campaigns, preventing the artificial creation of demand and abusive practices, and does not constitute any penalty for the driver in terms of normal access to the platform.<\/blockquote><blockquote>The verification of the passenger&#039;s account age is performed automatically by TAPSi&#039;s systems, with the final decision resting exclusively with the platform.<\/blockquote><\/div><\/div><\/blockquote><h3>FRAUD PREVENTION, MISUSE AND DISCIPLINARY MEASURES POLICY \u2013 TAPSi<\/h3><h4>1. Scope and Objective<\/h4><p>This Policy establishes the rules applicable to the prevention, detection, analysis, and repression of fraudulent or abusive behavior on the TAPSi platform, with the aim of protecting the integrity of the system, users, TVDE partners, and the sustainability of the ecosystem.<\/p><p>This Policy is an integral part of the TAPSi Terms and Conditions and is binding on drivers, ride-hailing companies, passengers, and any users of the platform.<\/p><hr \/><h4>2. Definition of Fraud and Misuse<\/h4><p>For the purposes of this Policy, fraud, abuse or misuse is considered to be any action, attempt or behavior aimed at obtaining illegitimate economic advantage, manipulating the operation of the platform or circumventing its security mechanisms, including, but not limited to:<\/p><p>a) Creation, use or control of false, duplicate or non-genuine accounts (passenger, driver or company);<\/p><p>b) Conducting fictitious or simulated trips, or trips without actual travel;<\/p><p>c) Collusion between drivers, passengers or ride-hailing companies;<\/p><p>d) Repeated use of devices, IPs, payment methods, or locations that coincide with fraudulent intent;<\/p><p>(e) Abuse of bonuses, incentives, promotional campaigns or payment mechanisms;<\/p><p>f) Any attempt to circumvent, deceive or manipulate TAPSi&#039;s technical, financial or control systems.<\/p><hr \/><h4>3. Right to Monitoring, Analysis and Investigation<\/h4><p>TAPSi reserves the right to:<\/p><p>a) Monitor platform usage through technical, financial, and behavioral analyses;<\/p><p>b) To analyze logs, location data, time, devices, IPs, and payment methods;<\/p><p>c) Initiate internal investigations whenever anomalous or suspicious patterns are detected.<\/p><p>These measures are adopted exclusively for security purposes, fraud prevention, and ecosystem protection, in accordance with the General Data Protection Regulation (GDPR).<\/p><hr \/><h4>4. Preventive Measures and Temporary Suspension<\/h4><p>Whenever reasonable evidence of irregular behavior is identified, TAPSi may, preventively and temporarily, without this constituting an accusation or final decision:<\/p><p>a) Suspend the payment of bonuses, incentives or associated campaigns;<\/p><p>b) Temporarily block access to promotional campaigns;<\/p><p>c) Apply operational restrictions while the analysis is in progress.<\/p><hr \/><h4>5. Conditional Nature of Bonuses and Incentives<\/h4><p>All bonuses, prizes, incentives and promotional campaigns offered by TAPSi:<\/p><p>a) They do not constitute remuneration, salary or acquired right;<\/p><p>b) They are strictly conditional upon full compliance with the Terms, this Policy and applicable legislation;<\/p><p>(c) They may be refused, voided or recovered (clawback) in case of violation, including through compensation in future payments.<\/p><hr \/><h4>6. Sanctions and Disciplinary Measures<\/h4><p>When fraud or misuse is confirmed, TAPSi may apply, individually or cumulatively, the following measures, in proportion to the severity and recurrence:<\/p><p>a) Permanent cancellation of bonuses and incentives;<\/p><p>b) Temporary or permanent exclusion from campaigns;<\/p><p>c) Temporary account suspension;<\/p><p>d) Termination of the relationship with the driver or TVDE company;<\/p><p>e) Permanent blocking of access to the platform;<\/p><p>f) Taking legal measures to recover damages.<\/p><hr \/><h4>7. Travel and No Reimbursement Obligation<\/h4><p>Trips that are registered in the system (start, route and end) are considered valid, and there is no obligation to refund the respective fares, except when it is technically proven that the trip did not actually take place.<\/p><hr \/><h4>8. Right to be Heard and to Reply<\/h4><p>Before making final decisions in relevant cases, TAPSi will ensure:<\/p><p>a) The right to a written reply to the driver or company;<\/p><p>b) A reasonable timeframe (usually 48 to 72 hours) for providing clarifications;<\/p><p>c) Analysis of the explanations presented before the final decision.<\/p><p>Failure to respond within the deadline may be considered a waiver of the right to a defense.<\/p><hr \/><h4>9. Data Protection and GDPR Compliance<\/h4><p>The data processing carried out within the scope of this Policy:<\/p><p>a) Complies with Regulation (EU) 2016\/679 (GDPR);<\/p><p>b) It is based on TAPSi&#039;s legitimate interest in preventing fraud;<\/p><p>c) It is limited to the strictly necessary data;<\/p><p>d) It observes the principles of proportionality, minimization, and safety.<\/p><hr \/><h4>10. Final Disposition and Authority of TAPSi<\/h4><p>TAPSi reserves the right to interpret, apply and update this Policy in accordance with current Portuguese and European legislation.<\/p><p>Decisions made under this Policy, when well-founded and proportionate, are final and binding.<\/p><h3><strong>TAPSi &quot;Lucky Trips&quot; Campaign Rules<\/strong><\/h3><h5>1. Campaign Objective<\/h5><h6>The &quot;TAPSi Lucky Trips&quot; campaign is a promotional initiative by TAPSi, designed to award occasional and random incentives to drivers on the platform as part of their regular activity.<\/h6><h6>The campaign aims to strengthen driver engagement and motivation without creating any obligation, income guarantee, or employment relationship.<\/h6><h6>\u2014<\/h6><h6>2. Nature of the Campaign<br \/>\u2022 This campaign does not constitute a game of chance, sweepstakes, contest or gambling activity.<br \/>\u2022 Participation is free.<br \/>\u2022 Drivers automatically participate by going online and accepting trips through the TAPSi platform.<\/h6><h6>\u2014<\/h6><h6>3. Eligibility<br \/>\u2022 All active TAPSi drivers, duly registered and legally authorized to operate on the platform, may participate.<br \/>\u2022 Participation is not subject to minimum hours, minimum number of trips, or performance targets.<\/h6><h6>\u2014<\/h6><h6>4. Campaign Operation<br \/>\u2022 Some trips may be randomly selected as &quot;Lucky Trips&quot;.<br \/>\u2022 The driver is not informed in advance about which trips are eligible.<br \/>\u2022 Not all trips qualify for a prize.<\/h6><h6>\u2014<\/h6><h6>5. Awards<\/h6><h6>Prizes may include, among others:<br \/>\u2022 Additional payment on a specific trip (e.g., between \u20ac5 and \u20ac50)<br \/>\u2022 Monetary bonuses (e.g., between \u20ac50 and \u20ac100)<br \/>\u2022 Temporary reduction or exemption of the platform fee (between one day and one month)<br \/>\u2022 Other promotional prizes defined by TAPSi<\/h6><h6>All the prizes:<br \/>\u2022 They are one-off, random, and non-recurring.<br \/>\u2022 They do not constitute guaranteed income.<br \/>\u2022 They do not include any form of fixed or regular remuneration.<\/h6><h6>\u2014<\/h6><h6>6. Absence of an Employment Relationship<\/h6><h6>Participation in the campaign:<br \/>\u2022 It does not create any employment, agency, or subordinate work relationship between TAPSi and the driver.<br \/>\u2022 It does not impose obligations regarding availability, schedules, or minimum activity levels.<br \/>\u2022 It does not penalize drivers who do not benefit from bonuses.<\/h6><h6>Drivers remain independent service providers, under the general terms of the TAPSi platform.<\/h6><h6>\u2014<\/h6><h6>7. Tax Framework<br \/>\u2022 The monetary prizes awarded under this campaign may constitute taxable income, in accordance with applicable legislation.<br \/>\u2022 The responsibility for filing the respective tax return rests solely with the driver.<br \/>\u2022 TAPSi may reflect the awarded bonuses in the driver&#039;s statement or activity history for transparency purposes.<\/h6><h6>\u2014<\/h6><h6>8. Transparency and Limitations<br \/>\u2022 TAPSi reserves the right to define the number, frequency, and type of prizes awarded.<br \/>\u2022 TAPSi does not guarantee that all drivers or all trips will receive bonuses.<\/h6><h6>\u2014<\/h6><h6>9. Amendments and Termination<\/h6><h6>TAPSi reserves the right to:<br \/>\u2022 Change, suspend, or terminate the campaign at any time.<br \/>\u2022 Modify the prizes, values, or conditions of participation.<\/h6><h6>Any changes will take effect from the date they are published on TAPSi&#039;s official channels.<\/h6><h6>\u2014<\/h6><h6>10. Applicable Law<\/h6><h6>This campaign is governed by Portuguese law.<br \/>The Portuguese courts shall have jurisdiction to resolve any disputes arising from this campaign.<\/h6><h6>TAPS Team, TAPSi \u2013 Transport For You, For Portugal\u00a0<\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Privacy Policy 1. Introduction This Privacy Policy describes how TAPSi collects, uses, and protects the personal information of its users. We are committed to protecting your privacy. 2. Information We Collect We collect information such as your name, contact details, location data (with your consent), and payment information. We also collect [\u2026]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"two_page_speed":[],"footnotes":""},"class_list":["post-126","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/pages\/126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/comments?post=126"}],"version-history":[{"count":0,"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/pages\/126\/revisions"}],"wp:attachment":[{"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/media?parent=126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}