{"id":123,"date":"2025-06-19T09:02:37","date_gmt":"2025-06-19T09:02:37","guid":{"rendered":"http:\/\/tapsi.pt\/faq\/"},"modified":"2025-09-19T17:29:18","modified_gmt":"2025-09-19T17:29:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/tapsi.pt\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently Asked Questions (FAQ)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Find quick answers about registering and using the app.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Registration<\/h1>\n <\/div>\n
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\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho can register as a driver?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Those over 18 years of age with valid documents and a suitable profile. See the full list at \/documents.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the mandatory documents?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

ID, valid driver's license, and supporting documents in \/documents. Upload readable files (PDF\/JPG).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take to approve?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Typically 1\u20133 business days after document validation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I start without my own vehicle?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, you can apply and indicate that you're looking for a vehicle. We'll contact you with available options.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI'm a company\/fleet. How do I register?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Use 'Company Registration' to enter company and fleet details. Our team will contact you within 24\u201348 hours.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Using the app<\/h1>\n <\/div>\n
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I request a trip?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Open the app, set your origin\/destination, and confirm. You'll receive an estimated arrival time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do you calculate the price?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The price is estimated based on distance, time, and search factors. The final price is displayed in the app.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods are available?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Available methods appear in the app (e.g., card, others). You can manage payments in your profile.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I contact support?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Via app (Help) or form at \/contact. Response within 24\u201348 business hours.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCancellation Policy<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Check the app's terms and conditions before confirming. Fees may apply, where applicable.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ready to get started?<\/h1>\n
Choose the option and complete your registration in just a few minutes.<\/div>\n <\/div>\n
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\n Driver Registration<\/a>\n <\/div>\n
\n Company Registration <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Perguntas Frequentes (FAQ) Encontra respostas r\u00e1pidas sobre registo e uso da app. Registo Quem se pode registar como motorista? Maiores de 18 anos com documentos v\u00e1lidos e perfil adequado. Veja a lista completa em \/documentos. Quais s\u00e3o os documentos obrigat\u00f3rios? Documento de identifica\u00e7\u00e3o, carta de condu\u00e7\u00e3o v\u00e1lida e comprovativos em \/documentos. Carregue ficheiros leg\u00edveis (PDF\/JPG). […]<\/p>","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"publish","template":"","meta":{"inline_featured_image":false,"two_page_speed":[],"footnotes":""},"class_list":["post-123","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/pages\/123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/comments?post=123"}],"version-history":[{"count":0,"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/pages\/123\/revisions"}],"wp:attachment":[{"href":"https:\/\/tapsi.pt\/en\/wp-json\/wp\/v2\/media?parent=123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}