Privacy Policy
1. Introduction
This Privacy Policy describes how TAPSi collects, uses, and protects its users' personal information. We are committed to protecting your privacy.
2. Information We Collect
We collect information such as your name, contact details, location data (with your consent), and payment information. We also collect information about your interactions with our platform.
3. How We Use Your Information
We use your information to provide and improve our services, personalize your experience, and communicate with you about important updates.
4. Sharing Your Information
We may share your information with trusted service providers who assist us in operating our platform. We will not share your information with third parties for marketing purposes without your explicit consent.
5. Security
We have implemented appropriate security measures to protect your personal information from unauthorized access, use or disclosure.
6. Your Rights
You have the right to access, correct, and delete your personal information. You can contact us to exercise these rights.
7. Children's Privacy
Our services are not intended for children. We do not knowingly collect personal information from children.
8. Contact us
For any questions or concerns regarding this Privacy Policy, please contact us via email info@tapsi.pt
Rules regarding the Cancellation Fee
In order to ensure the proper functioning of the TAPSi platform, the transparency of the service and the equitable treatment between drivers and passengers, the following operational rules apply regarding the cancellation fee, which always depend on the correct use of the application by the driver and the automatic verification of the data recorded by the system.
Arrival at the collection point
Upon arriving at the pick-up point indicated in the app, the driver must diligently press the “Start Waiting” button.
Enabling this feature automatically implies that:
- The passenger should be notified of the driver's arrival at the pick-up location;
- The platform system will begin counting down the waiting time.
Failure to activate standby mode may prevent the recognition of any waiting time or entitlement to a cancellation fee.
Waiting time
- The first 2 (two) minutes of waiting are free.
- Once this period has ended, the additional waiting time will be calculated according to the platform's current rules, provided it has been properly recorded in the system.
After the waiting period ends, the driver must press the corresponding button to proceed with the trip.
Cancellation due to passenger absenceIf the passenger does not appear at the pick-up location after 5 (five) minutes, the driver may end the wait and proceed to cancel the trip.
The potential right to a cancellation fee is subject to the following cumulative conditions:
- Correctly activating standby mode;
- Effective presence at the collection point;
- Automatic validation of location, time, and route data recorded by the application.
Cancellation during transit to the passenger.
If the passenger cancels the trip after 3 (three) minutes, while the driver is actively and consistently moving towards the pick-up point, the cancellation fee may be applied, provided that:
- The driver should follow the indicated route or a technically equivalent route;
- There should be no unjustified deviations;
- The estimated time of arrival should not be artificially prolonged.
No cancellation fee will be charged if the system detects, in particular:
- unjustified distancing of the driver from the passenger;
- Use of routes that are clearly contrary to those suggested by the application;
- Behavior likely to intentionally delay arrival at the pick-up point.
Validation and responsibility
- The allocation of the cancellation fee depends exclusively on the automatic validation of the data registered by the platform, and does not constitute an acquired right.
- TAPSi acts as a technology platform, not interfering in the driver's operational decisions, nor guaranteeing the allocation of any value.
- In case of technical inconsistency, registration error, communication failure, or improper use of the application, the fee may not be applied.
Final provisions
These rules aim to guarantee a balanced and transparent service that complies with the legislation applicable to the TVDE sector, protecting both drivers and passengers.
TAPSi reserves the right to update these rules whenever necessary, with updated versions being made available in the application.
TAPSi – Bonus and Incentive Policy
Anti-Fraud Rules
1. General Principle
All bonuses, incentives, prizes, promotional campaigns or benefits awarded by TAPSi:
They are entirely discretionary.
They do not constitute an acquired right, a guarantee of income, a contractual obligation, or a promise of payment.
Their sole objective is to encourage legitimate, transparent, and healthy use of the platform.
TAPSi reserves the right to change, suspend or cancel any bonus or campaign at any time, with or without prior notice.
2. General Eligibility Requirements
A trip will only be considered valid for bonus purposes if it cumulatively meets all of the following conditions:
The trip was requested by a real, autonomous, and independent passenger.
Origin and destination are real, consistent, and justifiable.
The route is consistent with the GPS data.
The duration, distance, and cost of the trip did not exhibit any anomalous patterns.
The payment is valid, legitimate, and correctly processed.
There is no indication of any prior coordination between the driver and the passenger.
3. Fraudulent Activities
The situations described below are considered serious fraud and a direct violation of this policy:
3.1 Creation or Use of Fake Passenger Accounts
Drivers creating their own passenger accounts.
Use of accounts created by family members, friends, or associated third parties.
Use of shared phone numbers, emails, devices, or payment methods.
Recurring trip logs from the same IP address, device, or location.
3.2 Repeated or Artificially Coordinated Trips
Multiple consecutive trips with the same passenger
Repeated trips with identical origin and destination.
Unjustified round trips in short periods of time
Travel patterns incompatible with normal use of the platform.
3.3 Self-Ride
Driver acting simultaneously as a passenger.
Using multiple accounts to generate artificial trips
Any attempt to simulate non-existent demand
3.4 Technical or System Manipulation
Use of GPS spoofing tools
Use of emulators, unauthorized software, or manipulation of the application.
Any attempt to circumvent TAPSi's control mechanisms
4. TAPSi's Analysis and Verification Powers
TAPSi may, at any time, resort to:
Algorithmic analysis of behavioral patterns
Verification of GPS data, IP address, Device ID, and trip history.
Automatic or manual audits
Internal reports or substantiated complaints
The final decision regarding the existence of fraud rests exclusively with TAPSi and is not subject to negotiation, detailed justification, or appeal.
5. Consequences in Case of Fraud
Whenever fraudulent activity is detected, TAPSi may apply, without prior notice, one or more of the following measures:
Total or partial cancellation of bonuses or prizes.
Excluding trips from campaign calculations
Temporary or permanent suspension of access to bonuses.
Suspension or deactivation of the driver's account.
Termination of the contractual relationship under the applicable terms.
6. No Payment Required
Even if the minimum number of trips or objectives appear to have been achieved:
TAPSi is not obligated to pay any bonus.
Payment is only made after final verification of the legitimacy of the trips.
The decision to pay or not pay a bonus rests exclusively with TAPSi.
7. Acceptance of the Policy
Participation in any bonus campaign, as well as continued use of the TAPSi platform, implies:
Reading
Understanding
Full acceptance of this Bonus and Incentives Policy.
Final Safeguard Clause
TAPSi reserves the right to cancel, suspend, refuse or revoke any bonus, even after the end of the campaign, whenever suspicious, artificial or fraudulent activities are detected.
8. Minimum passenger account seniority
For the purposes of eligibility for trips in bonus, incentive or prize campaigns promoted by TAPSi, only trips taken by passengers whose accounts have been created at least 10 (ten) consecutive days before the start date of the campaign will be considered valid.Trips taken using passenger accounts created during the campaign period or in the 10 days immediately preceding its start may be excluded, in whole or in part, from the bonus calculation, regardless of whether the trip was accepted or successfully completed in the application.This measure aims to guarantee the integrity of campaigns, preventing the artificial creation of demand and abusive practices, and does not constitute any penalty for the driver in terms of normal access to the platform.The verification of the passenger's account age is performed automatically by TAPSi's systems, with the final decision resting exclusively with the platform.
FRAUD PREVENTION, MISUSE AND DISCIPLINARY MEASURES POLICY – TAPSi
1. Scope and Objective
This Policy establishes the rules applicable to the prevention, detection, analysis, and repression of fraudulent or abusive behavior on the TAPSi platform, with the aim of protecting the integrity of the system, users, TVDE partners, and the sustainability of the ecosystem.
This Policy is an integral part of the TAPSi Terms and Conditions and is binding on drivers, ride-hailing companies, passengers, and any users of the platform.
2. Definition of Fraud and Misuse
For the purposes of this Policy, fraud, abuse or misuse is considered to be any action, attempt or behavior aimed at obtaining illegitimate economic advantage, manipulating the operation of the platform or circumventing its security mechanisms, including, but not limited to:
a) Creation, use or control of false, duplicate or non-genuine accounts (passenger, driver or company);
b) Conducting fictitious or simulated trips, or trips without actual travel;
c) Collusion between drivers, passengers or ride-hailing companies;
d) Repeated use of devices, IPs, payment methods, or locations that coincide with fraudulent intent;
(e) Abuse of bonuses, incentives, promotional campaigns or payment mechanisms;
f) Any attempt to circumvent, deceive or manipulate TAPSi's technical, financial or control systems.
3. Right to Monitoring, Analysis and Investigation
TAPSi reserves the right to:
a) Monitor platform usage through technical, financial, and behavioral analyses;
b) To analyze logs, location data, time, devices, IPs, and payment methods;
c) Initiate internal investigations whenever anomalous or suspicious patterns are detected.
These measures are adopted exclusively for security purposes, fraud prevention, and ecosystem protection, in accordance with the General Data Protection Regulation (GDPR).
4. Preventive Measures and Temporary Suspension
Whenever reasonable evidence of irregular behavior is identified, TAPSi may, preventively and temporarily, without this constituting an accusation or final decision:
a) Suspend the payment of bonuses, incentives or associated campaigns;
b) Temporarily block access to promotional campaigns;
c) Apply operational restrictions while the analysis is in progress.
5. Conditional Nature of Bonuses and Incentives
All bonuses, prizes, incentives and promotional campaigns offered by TAPSi:
a) They do not constitute remuneration, salary or acquired right;
b) They are strictly conditional upon full compliance with the Terms, this Policy and applicable legislation;
(c) They may be refused, voided or recovered (clawback) in case of violation, including through compensation in future payments.
6. Sanctions and Disciplinary Measures
When fraud or misuse is confirmed, TAPSi may apply, individually or cumulatively, the following measures, in proportion to the severity and recurrence:
a) Permanent cancellation of bonuses and incentives;
b) Temporary or permanent exclusion from campaigns;
c) Temporary account suspension;
d) Termination of the relationship with the driver or TVDE company;
e) Permanent blocking of access to the platform;
f) Taking legal measures to recover damages.
7. Travel and No Reimbursement Obligation
Trips that are registered in the system (start, route and end) are considered valid, and there is no obligation to refund the respective fares, except when it is technically proven that the trip did not actually take place.
8. Right to be Heard and to Reply
Before making final decisions in relevant cases, TAPSi will ensure:
a) The right to a written reply to the driver or company;
b) A reasonable timeframe (usually 48 to 72 hours) for providing clarifications;
c) Analysis of the explanations presented before the final decision.
Failure to respond within the deadline may be considered a waiver of the right to a defense.
9. Data Protection and GDPR Compliance
The data processing carried out within the scope of this Policy:
a) Complies with Regulation (EU) 2016/679 (GDPR);
b) It is based on TAPSi's legitimate interest in preventing fraud;
c) It is limited to the strictly necessary data;
d) It observes the principles of proportionality, minimization, and safety.
10. Final Disposition and Authority of TAPSi
TAPSi reserves the right to interpret, apply and update this Policy in accordance with current Portuguese and European legislation.
Decisions made under this Policy, when well-founded and proportionate, are final and binding.
